These are some of the most honest individuals I have ever dealt with as far as auto shops go. I own a commercial vehicle that is used everyday, which requires a lot of maintenance. Every time I have had a problem, I've taken it to Alpha. They have sat and showed me exactly what is wrong with the truck and told me, honestly, what they can do to get by and what they can do to fix the problem entirely. 99% of shops will not give you the option of fixing the problem partially to save money, even if it's safe for you. Jeremy in the office has extensive knowledge on everything and was more than willing to work with us on price and availability. His customer service is superb and it was refreshing to deal with someone who actually cares about the customer more than revenue.
I don't understand why more shops don't do this. They scare away the customer with the impending doom of the work needed instead of helping them through and offering options.
Jonathan, the lead technician, is amazing and has been every time I come. Love this place!